UX Writing

Buttons, labels,

At Compass, I helped launch the Content as a Service team. Here’s what I do:

• Get requests from dozens of flow teams

• Quickly learn context to help unstuck cross-functional partners

• Ask questions to surface unstated assumptions and access conversational language to reuse in UI

• Design readable, plain language content flows that address user experience and business goals

• Create outputs ranging from high-level heuristic evaluations to detailed copy scrubs

• Provide reasons for choices

• Workshop and iterate with gusto

I’ve worked on a range of UI and flow types:

• Scanning, printing, formatting documents

• E-commerce (purchasing real estate signage)

• E-signatures

• Managing transactions (real estate offers, counter-offers, acceptances)

• Managing and importing contacts

• Searching, sorting, and filtering

• Collaborating with other users and sharing access

• Tracking goals, tasks, and contacts

• Permission requests

• Push notifications